Frequently Asked Questions
Everything you need to know about your HiBREW experience.
What types of coffee capsules are compatible with HiBREW machines?
Most HiBREW multi-function models are compatible with Nespresso, Dolce Gusto, Ground Coffee, and ESE pods. Please check your specific model's manual for the full list of supported adapters.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for coffee machines?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition for a full refund.
Do HiBREW products come with a warranty?
Yes, all HiBREW machines include a 1-year limited warranty that covers manufacturing defects and electrical malfunctions under normal home use.
How do I descale and clean my HiBREW machine?
To maintain performance, we recommend descaling your machine every 3 months using a citric acid solution or commercial descaler. Removable parts should be hand-washed with mild soap.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.